Our Privacy Policy

This privacy policy sets out how we, William Cadenhead Ltd, uses, stores and protects any personal information you give us either through this website or through your interactions with us.

From time to time we’ll update both the privacy policy and the terms and conditions, so check back every so often.

Information we collect

Through the forms on the website, we may collect the following information that could identify you:

Why we collect this information

We require this information for the following situations:

We will not sell, distribute or lease your personal information to any other company unless we have your permission or are required to do so by law. We may use your personal information to send you promotional information about third parties which we think you may find interesting, but this would only be as part of our normal communication pattern i.e. email newsletter or magazine.

Your ability to manage this data

You have the ability and the right to manage and keep your data up to date.

To request a summary of the information

If you would like a summary of the information we have on you then please email us at [email protected] asking for a summary of the information that we hold on you. We can only supply data about email addresses when the requests have been sent via those email addresses.

To request a deletion of Information

If you would like us to delete the information that we have on you then please email us at [email protected] asking for a deletion of information that we hold on you. We can only delete data regarding email addresses when the requests have been sent via those email addresses.

If you fill in these form we will get back to you within 14 days with an update and ensure they are actioned within 30 days. We will not charge you for making these requests, unless (inline with the GDPR regulations) the volume of requests that you make of us are deemed as unreasonable, but we will contact you if this ever became the case.

How long will we store your data

We will only store your data for as long as we have to.

Regular communication emails (e.g. Cadenhead club and HTML newsletter) will be stored for as long as you stay subscribed to the communication, you can unsubscribe at any time.

If you unsubscribe from either HTML newsletter your details are added to a sheet which keeps a record that you have unsubscribed. This is only kept to stop an accidental resubscribe of your information, this data will be held indefinitely unless you request its deletion.

Form-based transactional enquiries (e.g. contact us, Warehouse tasting enquiries) will be only be stored in data backups and will be cleared out every 5 years but can also be deleted upon request.

Our Data Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

We only allow employees who need access to your data to get access to your data. As an example, an employee running an event would be able to see that you’re attending, but a marketing employee may only see headline figures of the event rather than individual details.

Any information that you send to us through our website is sent over a secured data connection and stored on either secured servers which we run or on secured external cloud services.


We also use cookies to collect information about how our website is used using a service called Google analytics, this information cannot be used to identify you and is only used by us to improve the website.

Once you select that you are of legal drinking age in your country we also add a cookie so that you aren’t shown the question again.

A list of the cookies used on this website is listed below:

Name Description Expiration
__cfduid This cookie is set by our anti hacking and website speed improvement hardware. +1 year
_ga This cookie is set by Google Analytics to analyse how our visitors use the site, it doesn’t track your personal data, just the usage of the site. +2 years.
cf_clearance This cookie is a sign that you’ve been cleared as not a ‘bot’ 30 minutes from set/update.
passed_age_verification This cookie is set by us to show taht you have selected that you are the correct age to drink alcohol in your home country. Session
wfvt__* This is a cookie set by our firewall and security software. +1 Year.
null Typekit sets a cookie with no name to help their font delivery service. Session

Supplier listing

We use the following suppliers to store manage or process your customer data, we have checked these suppliers and they are all compliant with the latest GDPR regulations: